Frequently Asked Questions

Taskew is a software development company focused on "Experience easy software."

We specialize in:

• Rise CRM & Perfect CRM: Customer relationship management solutions
• Web Development: Custom web applications and solutions
• Cloud Management: Cloud infrastructure and hosting services
• Software Plugins: Extensions and integrations for existing systems

Our software is available through:

• Envato CodeCanyon: Primary marketplace for plugins and extensions
• Direct Sales: Custom solutions through our website
• Partner Networks: Authorized resellers and partners

All purchases include documentation, basic support, and future updates during the support period.

Refund policies depend on where you purchased:

• Envato Purchases: Follow Envato's refund policy (within guidelines)
• Direct Purchases: 30-day refund for non-functioning software
• Custom Solutions: Refund terms outlined in contract

Requirements vary by product, but generally include:

• Rise CRM Plugins: Rise CRM v3.0+, PHP 8.0+, MySQL 5.7+
• Web Applications: Modern hosting with PHP/MySQL support
• Cloud Services: Varies by service, detailed in documentation

Always check the specific requirements section in your product documentation.

Installation varies by product type:

1. Download: Get the latest version from your account
2. Backup: Always backup your system before installation
3. Upload: Transfer files to your server/hosting
4. Configure: Follow the setup wizard or manual instructions
5. Test: Verify everything works correctly

Detailed installation guides with screenshots are included with every product.

Yes! Installation support is available:

• Standard Support: Installation guidance and troubleshooting
• Premium Support: Remote installation assistance (additional fee)
• Custom Projects: Full setup and configuration included

Updates depend on your support status:

• Active Support: Free updates through your account portal
• Expired Support: Updates available but no technical support unless renewal
• Major Versions: May require separate purchase

Always review the changelog before updating and backup your data first.

Multiple support channels are available:

• Support Portal: app.taskew.com/external_ticket (primary channel)
• Documentation: Comprehensive guides and tutorials
• FAQ: Common questions and solutions

Response Times: 24-48 hours for standard support, faster for urgent issues.

Our support covers:

• Installation Guidance: Help with setup and configuration
• Bug Fixes: Resolution of software defects
• Feature Questions: How to use existing features
• Compatibility Issues: Problems with hosting or systems

Support duration varies by purchase:

• Envato Purchases (Standard): 6 months included, renewable
• Envato Purchases (Extended): 1 year included, renewable
• Direct Purchases: 1 year included, renewal available
• Custom Projects: Support terms in contract

You can renew support at any time to continue receiving updates and assistance.

To get the fastest help:

1. Use Clear Subject Lines: Describe the issue briefly
2. Provide Details: Software version, hosting info, error messages
3. Include Screenshots: Visual context helps diagnosis
4. Be Specific: What you were doing when the issue occurred
5. Check Documentation First: Many answers are already available

Two account creation options:

• Envato SSO: Link your existing Envato account for automatic purchase verification
• Manual Registration: Create a standalone account with email and password

Envato SSO is recommended for faster support and automatic license validation.

Licensing depends on your purchase:

• Single License: One production website only
• Multiple License: Up to specified number of sites
• Developer License: Unlimited use for development projects
• Extended License: Commercial/resale use permitted

No problem! Here's how to recover it:

• Envato Account: Check your downloads section
• Email Receipt: Search for purchase confirmation emails
• Contact Support: We can help verify and recover your code
• Account Portal: View all your licenses in one place

We implement comprehensive security measures:

• Encryption: All data encrypted in transit and at rest
• Access Controls: Strict role-based access policies
• Regular Audits: Security assessments and updates
• Compliance: GDPR, privacy law compliance

See our Privacy Policy for complete details on data protection.

Yes, we use cookies for:

• Essential Functions: Login sessions, security
• Analytics: Website usage and performance (with consent)
• Support: Troubleshooting and customer service

You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Fix inaccurate information
• Deletion: Request data removal (with limitations)
• Portability: Export your data
• Object: Opt out of certain processing

Contact support to exercise any of these rights.

Follow these troubleshooting steps:

1. Check Requirements: Verify your system meets minimum requirements
2. Clear Cache: Clear browser and server cache
3. Check Logs: Look for error messages in server logs
4. Test Permissions: Ensure proper file/folder permissions
5. Contact Support: If issues persist, reach out with details

Permission issues are usually hosting-related:

• File Permissions: Set files to 644, folders to 755
• Ownership: Ensure web server owns the files
• Hosting Provider: Contact them for permission assistance
• Security Plugins: Check if security software is blocking access

Performance optimization tips:

• Server Resources: Ensure adequate CPU, RAM, and disk space
• Database Optimization: Regular maintenance and indexing
• Caching: Enable caching mechanisms
• Updates: Keep software and hosting environment updated
• Monitoring: Use performance monitoring tools