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General Support Policy

General Support Policy

General Support Policy

At Taskew Apps, we're committed to providing excellent support for all our products and services. This policy outlines our support coverage, response times, and commitment to helping you succeed.

⏰ Business Hours

Monday - Friday: 9:00 AM - 5:00 PM (EST)

We do not provide support on Saturdays and Sundays

Our Mission

Experience Easy Software - We believe software should be simple, reliable, and accessible. Our mission drives everything we do, from product development to customer support.

Our Services

????️ Software Development

  • Rise CRM Development - Custom plugins, themes, and integrations
  • Perfect CRM Development - Specialized solutions and customizations
  • Custom Software Solutions - Tailored applications for your business needs

???? Web Development

  • Modern Web Applications - Responsive, user-friendly websites
  • API Development & Integration - Seamless system connections
  • Performance Optimization - Fast, efficient web solutions

☁️ Cloud Management Services

  • Cloud Infrastructure Setup - AWS, Azure, Google Cloud deployment
  • Server Management - Monitoring, maintenance, and optimization
  • DevOps Solutions - CI/CD pipelines and automation

Support Coverage

Our comprehensive support includes:

✅ What's Included

  • Installation Support - Help with setup and configuration
  • Bug Fixes - Resolution of software defects and issues
  • Compatibility Updates - Ensuring products work with latest versions
  • Security Updates - Critical security patches and fixes
  • Documentation - Comprehensive guides and tutorials
  • Technical Guidance - Best practices and usage recommendations

❌ What's Not Included

  • Custom development beyond product scope
  • Third-party plugin compatibility (unless explicitly supported)
  • Server administration and hosting issues
  • Training on general CRM usage
  • Support for modified/customized code

Support Response Times

We maintain professional response times based on issue priority:

???? Critical Issues (4-8 hours)

  • Security vulnerabilities
  • Complete system failures
  • Data corruption or loss

⚡ High Priority (24 hours)

  • Major functionality issues
  • Installation problems
  • Configuration errors

???? Standard Issues (48 hours)

  • General questions
  • Feature clarifications
  • Minor UI inconsistencies

Getting Support

  1. Client Portal - Primary support channel at app.taskew.com
  2. Email Support - support@taskew.com for general inquiries
  3. Documentation - Check our knowledge base first
  4. Community - User forums and discussions

Support Quality Commitment

Our Promise: We're committed to providing professional, helpful, and timely support. Every interaction should reflect our mission of making software easy to use and understand.

Feedback and Improvement

We continuously improve our support based on your feedback:

  • Support Surveys - Rate your experience after each interaction
  • Feature Requests - Suggest improvements and new features
  • Documentation Updates - Help us improve our guides
Support Philosophy: We believe great support isn't just about fixing problems - it's about empowering you to succeed with our software. When you succeed, we succeed.
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