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GDPR Compliance

GDPR Compliance

GDPR Compliance

Effective Date: August 20, 2025
Last Updated: August 20, 2025

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to the processing of personal data of individuals in the European Union. Taskew Apps is committed to GDPR compliance and protecting your privacy rights.

Our Commitment to GDPR

Privacy by Design: We integrate data protection principles into our software development and business processes from the ground up, ensuring that privacy is a fundamental consideration in everything we do.

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide our software and support services
  • Legitimate Interests: Processing for business operations, security, and service improvement
  • Consent: Where you have given specific permission for certain processing activities
  • Legal Obligation: Where required by law, such as tax reporting or anti-fraud measures

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

???? Right to Information

You have the right to be informed about how we collect and use your personal data. This information is provided in our Privacy Policy and this GDPR notice.

???? Right of Access

You can request a copy of the personal data we hold about you, including details about how we process it.

How to exercise: Submit a request through our support portal or email support@taskew.com

✏️ Right to Rectification

You can request correction of inaccurate or incomplete personal data.

How to exercise: Update your profile in our client portal or contact support

????️ Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances.

Limitations: We may retain data required for legal obligations or legitimate business interests

⏸️ Right to Restrict Processing

You can request that we limit how we process your personal data in certain situations.

???? Right to Data Portability

You can request a copy of your data in a machine-readable format to transfer to another service provider.

❌ Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

???? Rights Related to Automated Decision-Making

You have rights regarding automated decision-making and profiling, though we generally do not engage in such processing.

Data We Collect

Customer Data

  • Account Information: Name, email address, purchase codes
  • Support Data: Support tickets, communication history
  • Usage Data: How you interact with our software and services
  • Technical Data: IP addresses, browser information, system specifications

Software-Generated Data

  • Configuration Settings: Plugin settings and preferences
  • Error Logs: Technical debugging information
  • Performance Metrics: Software usage and performance data

Data Retention

We retain personal data only for as long as necessary:

  • Active Customers: While you use our services and for 3 years after last interaction
  • Support Data: 3 years from case closure for quality and training purposes
  • Legal Requirements: As required by applicable law (e.g., tax records for 7 years)
  • Marketing Data: Until you withdraw consent or request deletion

Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards:

  • Adequacy Decisions: Transfers to countries with adequate data protection
  • Standard Contractual Clauses: EU-approved contract terms for data protection
  • Certification Schemes: Vendors with recognized privacy certifications

Security Measures

We implement appropriate technical and organizational measures:

  • Encryption: Data encrypted in transit and at rest
  • Access Controls: Role-based access with regular reviews
  • Security Monitoring: Continuous monitoring for security threats
  • Staff Training: Regular privacy and security training for all personnel
  • Incident Response: Procedures for handling data breaches

Data Protection Impact Assessments

We conduct Data Protection Impact Assessments (DPIAs) for high-risk processing activities to identify and mitigate privacy risks before they occur.

Exercising Your Rights

How to Contact Us:

  • Email: support@taskew.com (Subject: GDPR Request)
  • Support Portal: app.taskew.com
  • Response Time: We will respond to valid requests within 30 days

Identity Verification: We may request verification of your identity to protect your personal data.

Complaints and Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with:

  • Taskew Apps: Contact us first to resolve the issue
  • Data Protection Authority: Your local supervisory authority in the EU/EEA
  • Lead Authority: The supervisory authority in our main establishment

Updates to GDPR Compliance

Continuous Improvement: We regularly review and update our GDPR compliance measures. Material changes will be communicated through our Privacy Policy updates and direct notifications where required.

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